Terms of Service

1. Scope of Engagement

These Terms of Service govern all technical development, consulting, and maintenance agreements between RedPledge Agency Ltd and the client. Project specifications, deliverables, and timelines are codified in individual Statements of Work (SOWs) or sprint milestone agreements.

2. Complete Intellectual Property Transfer

Upon final invoice settlement for a completed milestone, RedPledge transfers 100% of the custom source code, documentation, schema diagrams, and deployment configurations created specifically for the client. Any standard open-source libraries utilized remain subject to their respective permissive licenses (e.g., MIT, Apache 2.0).

3. Engineering Rigor & Delivery Standards

All delivered code must pass automated quality gates including strict TypeScript checking, zero “any” types, automated accessibility scans (WCAG 2.1 AA), and Playwright end-to-end suites. We provide a 30-day post-launch warranty during which any defect failing the approved specification is remediated at zero additional cost.

4. Client Responsibilities & Staging Access

The client agrees to provide timely access to third-party APIs, sandbox credentials, and staging environments necessary for project completion. Milestone reviews and feedback should be delivered within five business days to maintain continuous deployment velocity.

5. Confidentiality & Non-Disclosure

Both parties agree to protect proprietary technical specifications, trade secrets, and internal data with strict confidentiality. Mutual non-disclosure provisions remain in force indefinitely following contract termination.

6. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom and relevant commercial arbitration jurisdictions.

7. Legal Inquiries

For questions regarding engagement contracts or bespoke Master Services Agreements (MSAs), please contact:

awais@support.redpledge.tech